Refund Policy

COMTECH IT Refund Policy

At COMTECH IT, we are committed to providing high-quality products and services to our customers. We understand that occasionally, you may need to return a product or request a refund. Our refund policy is designed to be fair and in compliance with New South Wales (NSW) retail laws.

1. Australian Consumer Law

Our refund policy is in accordance with the Australian Consumer Law (ACL). Under the ACL, you are entitled to a refund, repair, or replacement if a product fails to meet one or more consumer guarantees, such as:

  • The product is not of acceptable quality.
  • The product does not match the description or sample.
  • The product is unfit for the disclosed purpose.
  • The product does not meet any express warranties made.

2. Change of Mind

COMTECH IT does not offer refunds or exchanges for change of mind. Please choose your products carefully and ensure they meet your needs before making a purchase.

3. Faulty or Defective Products

If you believe your product is faulty or defective, please contact us immediately at [Customer Service Email/Phone Number]. We will assess the product to determine if it is faulty and discuss the appropriate remedy, which may include a repair, replacement, or refund.

4. Return Process

To return a product, please follow these steps:

  1. Contact Us: Reach out to our customer service team at [Customer Service Email/Phone Number] to initiate the return process.
  2. Provide Proof of Purchase: Ensure you have your receipt or proof of purchase.
  3. Return Authorization: Our team will provide you with a return authorization and instructions on how to return the product.
  4. Packaging: Securely package the product to prevent any damage during transit.
  5. Shipping: Send the product back to us as instructed. We recommend using a trackable shipping service.

5. Timeframe for Returns

  • Faulty Products: Returns for faulty products must be made within a reasonable timeframe from the date of purchase.
  • Non-Faulty Products: Non-faulty products must be returned within 30 days from the date of purchase.

6. Shipping Costs

  • Faulty Products: If the product is confirmed to be faulty, COMTECH IT will cover the cost of return shipping.
  • Non-Faulty Products: If a return is accepted for any reason other than a fault (such as incorrect product sent), the customer may be responsible for return shipping costs.

7. Refund Method

Refunds will be issued in the original form of payment used at the time of purchase. Please allow up to 14 business days for the refund to be processed once we have received the returned product.

8. Exclusions

Certain items are not eligible for a refund or exchange, including:

  • Software and digital products once they have been downloaded or activated.
  • Customized or personalized items.
  • Clearance or sale items, unless they are faulty.

9. Contact Us

For any questions or concerns regarding our refund policy, please contact us at:

  • Email: sales@comtechit.au
  • Phone: +61 02 49 504949
  • Address: Shop 2/ 64 The Boulevarde Toronto NSW 2283

We appreciate your understanding and cooperation. Thank you for shopping with COMTECH IT.