At COMTECH IT, we are committed to providing high-quality products and services to our customers. We understand that occasionally, you may need to return a product or request a refund. Our refund policy is designed to be fair and in compliance with New South Wales (NSW) retail laws.
Our refund policy is in accordance with the Australian Consumer Law (ACL). Under the ACL, you are entitled to a refund, repair, or replacement if a product fails to meet one or more consumer guarantees, such as:
COMTECH IT does not offer refunds or exchanges for change of mind. Please choose your products carefully and ensure they meet your needs before making a purchase.
If you believe your product is faulty or defective, please contact us immediately at [Customer Service Email/Phone Number]. We will assess the product to determine if it is faulty and discuss the appropriate remedy, which may include a repair, replacement, or refund.
To return a product, please follow these steps:
Refunds will be issued in the original form of payment used at the time of purchase. Please allow up to 14 business days for the refund to be processed once we have received the returned product.
Certain items are not eligible for a refund or exchange, including:
For any questions or concerns regarding our refund policy, please contact us at:
We appreciate your understanding and cooperation. Thank you for shopping with COMTECH IT.
Our mission is to provide honest friendly IT support to our Customers, and explain things in a way they will understand without the jargon. At the core of our values is ensuring our customers feel supported and understood in all their Technology needs.
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